We have an exciting opportunity for a dynamic and relational person to lead our front of house welcome and bookings administration at Heatree Activity Centre. We are seeking a talented people–person who excels in both administration and customer service and who can balance vital bookings administration alongside building relationships with guests and prospective groups.
Main Responsibilities
- To provide a confident and warm front of house presence for Heatree Activity Centre
- To communicate the Christian vision and mission of the charity
- To respond to all incoming enquiries by phone and email
- To manage the bookings calendar
- To administer the smooth running of the Centre’s online booking system
- To manage all pre-visit communication with group leaders
- To prepare and distribute accurate booking information to different departments
- To build good relationships with group leaders, teachers, and all guests
- To host (up to) four weekends per year on a rota basis
- To perform general office duties and maintain an excellent front-facing office/foyer area
What experiences and qualities are we looking for?
Ideal candidates will:
- Enjoy meeting people and building relationships
- Be able to effectively communicate the purpose and vision of the charity
- Be a positive Christian role model for both guests and staff
- Demonstrate an excellent level of customer service
- Have considerable experience working in administration, sales or front of house
- Be motivated by deadlines and completion of tasks
- Be self-motivated, with a high level of dependability and good attention to detail
- Have a willingness to help in other departments when the need arises due to operational demands
Good to Know
- It is an Occupational Requirement that the holder of this post is a practising Christian whose lifestyle is consistent with the values and principles of the Christian faith.
- As part of our commitment to safeguarding, the successful applicant will be required to have a DBS check.
- Weekend work will sometimes be required (but limited to four weekends each year).
- The role is based at Heatree Activity Centre, Manaton, Devon, TQ13 9XE
- Full time permanent (40 hours per week)
- Salary: from £26,300 depending on experience
- On-site housing may be available
