SERVICE OPERATIONS MANAGER (SOM)

Due to the role’s history, context, and nature, this post is restricted to female applicants and to those who are Christians under Section 9, Paragraph 1 of the Equality Act 2010. Many local churches form part of our support structure for our work; this role is crucial in managing and developing these links. 

DUTIES AND KEY RESPONSIBILITIES  

• Ensuring that StreetlightUK provides exceptional and flexible support, with service users at the forefront while overseeing the services, policies, processes, and relevant guidelines, is crucial. 

• Oversee and manage StreetlightUK’s financial processes by collaborating with the CEO, accountants, and Finance Assistant. This includes supervising the preparation of quarterly management accounts, the annual report and accounts, and facilitating the auditing process.  

• Assisting the team in managing workflows and tracking activities, outcomes, and impacts, ensuring that appropriate tools are available to facilitate planning and support personal growth.  

• Be responsible for sharing our impact examples with donors and other stakeholders while achieving positive outcomes for service users. 

• Generate monthly and quarterly reports that highlight service effectiveness and identify areas for improvement. This involves assessing our ICT, software, and internal communication. Ensure compliance with GDPR, amend policies as needed, and make information easily accessible for staff and volunteers. Protect confidentiality and mitigate cybersecurity risks. 

• Oversee and document organisational risks while implementing appropriate mitigating measures. Reviewing and updating the risk register and assessments to assist the entire team in effectively managing risks and aligning them with our broader objectives.  

• Managing recruitment, which includes posting job openings, organising applications, shortlisting candidates, and coordinating interviews and feedback. It also encompasses overseeing employee onboarding to facilitate a seamless transition and providing support for new hires and interns.  

• Oversee office operations, restock supplies, and act as the main point of contact for office communications. 

• Oversee the coordination of online support and research activities with managers across all locations, ensuring that StreetlightUK enhances its presence to increase its impact and reach among service users. 

OPERATIONAL AND HR 

• Ensure the StreetlightUK database and all documentation is maintained to an excellent standard across the service. 

• Ensuring compliance with safeguarding, health and safety regulations, and all policies and procedures is maintained, while overseeing accurate employee records and expenses. 

• Commit to building robust working relationships with management, employees, and the broader StreetlightUK team by promoting a culture of learning and respect.  

• Support staff development through regular one-on-ones and annual appraisals. Lead with empathy and high emotional intelligence to promote staff health, safety, and well-being. 

• Lead, mobilise and motivate all staff in the StreetlightUK annual fundraising campaign. 

• To enhance our approach and reach more women, you will develop, build, and maintain professional relationships within the voluntary sector. This includes representing the organisation at designated events and networking within the community.  

• From time to time, the post holder may be required to perform other duties, as reasonably required, to facilitate the smooth running of the charity.

(The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. Additional requirements will be required on an adhoc basis as required by the CEO and It is expected that duties will be reviewed and revised as required.)