Job Title: 1st Level Support
Location: Blythe Valley Business Park, Solihull, B90 8AJ
Contact: 0121 651 11 11
Salary: To £23,000
Full Time: 8.30 - 17.00 Monday to Friday
Holidays: 24 days per year
iKnow Church is part of the the UK’s largest Christian Software Company with our tools being used by churches all around the UK.
As we continue to grow we are looking for new people to join our support team as we work with more churches and organisations around the UK.
We pride ourselves on creating a great customer experience from the very first contact they have with our products.
This role is for someone that loves to solve problems and has a genuine desire to help people. We regularly get feedback from our clients about the high level of support we offer - if successful then you will be able to play a part in our success. You will need to get use to being called a Star, Hero or an Angel by our clients.
Training will be provided for all our software, but the role does require a reasonable knowledge and experience of using websites and the ability to learn software quickly. The successful applicant will be providing support by phone and through our ticketing system as well as helping develop the support experience that clients will receive. Support tickets need to be responded to within the required time, ensuring that we keep the high level of customer service.
Pre/Post COVID we run training events both at our offices and around the country so there will be a requirement for some travel as part of this role. You will also be running webinars to demo/ train clients on using our software and creating support videos.
As we continually develop our support team and strategy, we want the successful applicant to play a key part in how this evolves so we are looking for someone who can be proactive in suggesting ways we can further do things better.
Due to the fluctuating nature of support levels, you will also be required to other tasks as required by the business such as entering content for clients.
Not only do you get to work with a friendly team making a difference in churches around the UK you also get:
1 day a month to learn something new - everyone gets one Friday free each month to learn something new to help them in their personal development. You might want to learn a new programme or skill which is why we set aside 12 days a year to work on your own learning or project.
Subscription for online training
Your Birthday Off - no one should have to work on their birthday so if your birthday falls on a working day then you get the day off.
To apply please send your CV and a covering letter to:
Edit Websites Ltd is the UK’s leading Christian Software Company having developed Church Edit and iKnow Church - software used by 1,000s of churches around the UK.
Church Edit is a powerful website builder used to create church websites from a few small pages to large high profile Christian sites consisting of 100's of pages and multiple editors.
iKnow Church along with its mobile app is church management software used by churches to manage all their admin and pastoral care.
We are based in Solihull.