Our giving team are expected to deliver the highest levels of service to those who choose to give with us, being the voice of Stewardship on the phones and by email, attending to our givers needs and helping them to give generously to the causes they care about.
Working with our Giving Performance Manager, you will provide additional support to the team while our Head of Giving is on maternity leave.
You’ll take responsibility for line managing our customer service agents (Giving Stewards) and ensure that we continue to maintain standards of service, track and resolve issues for those wanting to manage giving themselves from our online accounts, and handle escalating queries for resolution.
Your care and coaching of our team, ownership of issues until resolution, and attention to detail will help us make every gift count.
To include, but not limited to:
People management and Coaching
Collaboration with our growth and technology teams
Team operations and budgets
How to Apply.
You can apply online for this role by clicking here.
Please remember to also upload a copy of your C.V. along with a covering letter that demonstrates what you would bring to this role, to Stewardship and how you fulfil the Occupational Requirement.
For any questions or to arrange an informal conversation about this role, please contact Kofo Abidemi, our People, Culture & Place Administrator, on:
Telephone: 020 8502 5600 extension 307