Reports to: Registered Manager
Purpose of role
To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.
Home care assistants are trained to assist the elderly, disabled, mentally ill, and/or terminally ill. Home care assistants often work in private homes to help patients with daily tasks such as personal grooming and meal preparation.
Key responsibility
Safely provide compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times. You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your Senior / line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.
Duties
Care and support
Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible.
Follow instructions in the care and support plan which has been agreed with each customer. This may include:
· All aspects of personal care
· Showering and bathing
· Dressing and grooming
· Toileting and continence care
· Medication
· Assist with eating and drinking
· End of life care
· Recording and reporting
Keep all information about customers and their families secure and confidential. Work well as part of the Destiny Support Care team. Follow Destiny Support Care policies, procedures and guidance at all times. Attend training activities and appraisal and development meetings.
This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.
Personal attributes
· Caring and compassionate towards people in need of care and support
· Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own.
· Commitment to non-discriminatory care practice.
· Excellent time keeper and reliable.
Knowledge and understanding
· General understanding of the needs of people who require care and support
· Understanding of why confidentiality is important.
· Respect for the rights of our customers. Understanding the importance of giving the best possible care and support centred on the individual needs and wishes of each customer.
Experience and skills
· Ability to listen, communicate clearly and build positive working relationships with customers, their families, Destiny Support Care staff and other social and health care professionals.
· Ability to give care and support to customers with aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
· Good organisational skills, so customers receive the services they expect.
· Ability and willingness to follow Destiny Support Care’s policies, procedures and instructions.
Additional requirements
· Commitment to respecting customers’ rights at all times including their rights to privacy, dignity and independence.
· This role will require you to obtain an Enhanced satisfactory clearance from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure.
Desirable criteria
· Previous experience as a care worker or as an unpaid carer
· Flexible approach to working.
· Clean drivers licence
Destiny Support Care provides home care services to people across England. our services allow you to receive your care in the comfort of your home and with the people you love. our services are centered on the client’s needs. we are enthusiastic and passionate to make a difference to people’s life by ensuring that their chosen lifestyles is supported.
As a specialist recruitment/domicilliary agency, we provide various organisations and individual with good quality permanent and temporary staff. If you are looking for that special person to fill that post, at destiny support care it is our promise to make sure that we find the right people for the right jobs and the best jobs for the best people.
Our ongoing focus on outcomes and our strong quality process enable us to consistently deliver excellence across our diverse range of services. We aspire to deliver services in a manner which maximizes resource use and pride ourselves towards excellence. We provide a quality recruitment service with high degree of honesty and professionalism with in-depth brief of assignment, skills, experience and outcomes required.
We specifically search and select the person as specified and carry out the interviews assessments, debrief, offer/negotiate of package. All our staffs have extensive pool of experienced, compliant candidates with DBS checks to meet your needs.
We are sophisticated enough to offer services across the recruitment lifecycle and resilience enough to fulfil all or part of your requirement on an as needed basis.
We review our service quarterly, through surveys feedback and relationship building. We assess future business needs and project the service provision to meet the change to our clients, candidates, social partnership, and the industry as a whole.