Changing Lives Housing Trust
Job Title: Project Worker
Contracted Hours: 09:00 – 17:00 Monday to Friday (total of 40 hours per week)
Job Purpose:
The Project Worker delivers an intensive housing management service, supporting homeless clients in temporary placements to achieve independence and move into sustainable housing. The role combines client-led keywork, property management, partnership collaboration and coordinate the day-to-day smooth running of each house they are responsible for.
Key Responsibilities:
* Provide housing management services, including tenancy sign-ups, inductions, rent collection, occupancy checks, and addressing antisocial behaviour.
* Evictions are a last resort and CLHT works within the Homeless Link guidance on preventing evictions and abandonment.
* Maintain safe, clean, and legally compliant accommodation in line with CLHT standards.
* Deliver regular keywork sessions, support planning, risk assessments, and facilitate client engagement.
* Liaise with external partners and escalate concerns to managers when required.
* Keep accurate, GDPR-compliant records of all client interactions and housing activities.
* Promote team collaboration, support volunteers, and participate in supervision and team meetings.
* Adhere to Health & Safety, Lone Working, Safeguarding, and equality policies.
* Flexibly undertake other duties as required to support service delivery.
* Ensure the accommodation meets all legal and statutory health and fire safety requirements.
Person Specification:
Knowledge:
* Welfare benefits, homelessness causes, and Adult Safeguarding principles.
* Familiarity with partner agencies (e.g., Probation, Local Authorities, Refugee Council).
* Commitment to equality and diversity principles.
Skills & Abilities:
* Build rapport with clients and manage challenging behaviour.
* Work independently, manage time effectively, and meet deadlines.
* Strong verbal/written communication, IT literacy, and record-keeping skills.
* Empathetic, approachable, adaptable, and confident in team settings.
Experience:
* Working with single homeless clients with support needs or equivalent experience.
* Experience in multi-agency collaboration and prioritising workload in a fast-paced environment.
* De-escalation and conflict resolution experience.
Qualifications:
* Minimum 5 GCSEs (A*-C) including Maths and English or equivalent.
* Commitment to ongoing professional development.
* Valid driving license desirable.
Other Requirements:
* DBS check.
* Commitment to CLHT’s values and mission.
* Strong empathy with homeless people, demonstrating a non-judgmental approach.
A more in-depth job description will be provided to successful candidates
