At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience.
Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
Employment Law Caseworker
Permanent Contract: 37 hrs p/w (min 24 hrs) £28,000-£31,000 p/a FTE
This role provides comprehensive, confidential employment law advice and support to clients. You will provide ongoing casework, helping clients resolve employment issues through tailored advice and support on matters such as grievances, conduct and discipline, long-term sickness, appeals, settlement agreements, and employment tribunals. You will manage a caseload, taking responsibility for delivering individual targets and positive outcomes, while acting as an advisor, advocate, and representative to ensure clients have the best possible access to employment advice.
About You
* Demonstrable experience providing employment law advice or relevant legal casework
* Proven ability to deal with sensitive issues and competing demands with professional judgement, tact and diplomacy
* The ability to work methodically within defined systems and to maintain accurate written and statistical records, where required
* Strong interpersonal skills with the ability to deal with people at all levels appropriately
* Demonstrates an ongoing and proactive commitment to own learning and personal development to meet the needs of their role
Working with Us
• Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to one side of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website)
Closing Date: Monday 9th March 2026 at 9am
We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible
Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities
