At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience.
Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
Debt Caseworker
Permanent Contract: 37hrs p/w (min 22.5 hrs) - £28,000-£31,000 p/a FTE –
This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.
About You
* Experience of delivering debt or money advice work within the last three years, or demonstrable equivalent experience in a related advice role
* Ability to work effectively in emotionally demanding situations, demonstrating adaptability, self-awareness and professionalism
* Excellent organisational and administrative skills, with the ability to manage a caseload, prioritise work and meet tight deadlines
* Ability to communicate clearly and professionally with clients, colleagues and external partners
* To be able to work autonomously and to make decisions in the best interests of the clients and/or organisation recognising when to seek guidance or escalate appropriately
Working with Us
• Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to one side of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website)
Closing Date: Monday 9th March 2026 at 9am
We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible
Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities
