Description
Contract: Permanent, full and part time contracts available
Salary: £26,872 per annum FTE plus £3,954 London Weighting Allowance per annum (the salary will be pro-rated for part time hours)
Location: Victoria Animal Hospital, London, SW1V 1QQ
Closing date: 12th April 2026
Interview date: 21st and 22nd April 2026
At Blue Cross, animal welfare is at the heart of everything we do. Our animal hospitals and pet care clinics provide vital veterinary treatment to sick and injured pets, especially when their owners are unable to afford private veterinary fees. By joining us, you’ll be playing a meaningful part in ensuring pets receive the care they need at some of the most difficult moments in their lives.
More about the role
Our reception team play a key role in the effective delivery of our services and in ensuring the best outcome for our patients and their owners by providing the highest level of customer service in a busy animal hospital. They are the link between our clients and the veterinary team and build relationships with clients, their pets, and all members of the hospital teams.
As a Receptionist at our Blue Cross veterinary hospital, you will be the first point of contact for visitors and callers, ensuring a warm, compassionate, and friendly welcome that leaves a positive first impression.
In addition to providing excellent customer service, you will play a crucial role in offering administrative support and collaborating with our dedicated team of staff and volunteers.
Your warm and compassionate welcome sets the tone for all interactions at our hospital, contributing to the overall atmosphere of care and support. By providing administrative support, you ensure the smooth operation of our hospital, allowing our veterinary team to focus on delivering high-quality care to animals in need.
We have two opportunities with both full and part time contracts available. Both contracts are worked on a rota basis, including late shifts, weekends and bank holidays. Due to the nature of our work supporting animal welfare, there may be occasions when additional hours are required to meet service demands.
About you
You’ll be a warm, approachable and compassionate individual with excellent communication skills and a strong commitment to inclusive and client focussed care. You’ll be confident working in a busy reception environment, supported by good numerical skills and strong attention to detail.
Working in an animal hospital can be emotionally challenging where you’ll regularly support clients who are distressed or facing difficult decisions about their pets. You’ll understand the importance of empathy and patience and you’ll have the resilience to stay calm under pressure, adapt quickly to changing priorities, and manage challenging situations.
If you’re passionate about animal welfare, enjoy helping people at their time of need and want to be part of a supportive, purpose driven team - we’d love to hear from you!
Knowledge, skills, and experience:
Experience of working in a busy customer service role.
Strong communication skills, both written and verbal
The ability to interact with clients and visitors and communicate effectively with a range of people
IT literate with MS Office and web-based databases and platforms.
Strong organisational skills and attention to detail.
How to apply Click the apply button below and complete the online application process before the closing date. Our interview process will include a competency based interview and practical assessment which provides the opportunity to experience what it is like to work as a receptionist in our animal hospitals. These interviews will be held in person at our Victoria animal hospital therefore online interviews cannot be guaranteed.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the
