Location: London and South East
Department: Family Engagement
Job Type: Full time
Contract Type: Permanent
Salary: £35,343 per annum + £3,000 market supplement
Hours: 37.5 per week (occasional weekend and evening working)
About the role
We’re looking for an experienced Programme Manager to lead the delivery of our family and significant others services at HMP Send, while overseeing service delivery and line managing staff across HMPs Downview, Highdown and Coldingley.
This is a hands-on management role focused on ensuring services are delivered effectively, positive family relationships are strengthened, and family work is fully integrated into prisoners’ care and rehabilitation plans. You’ll manage teams of paid staff, volunteers, students on placement and serving prisoners acting as family champions, supporting and developing them to deliver high-quality services.
What you’ll be doing
You’ll manage day-to-day operations across your sites, contribute to operating plans, monitor performance and provide regular reports to your line manager. You’ll play a key role in meeting contractual targets and ensuring the needs of prisoners, family members and carers remain central to our work.
You’ll lead on recruitment, selection and induction, and support training and development for practitioners. Building strong relationships with HMPPS, prime contractors, healthcare providers and voluntary sector partners will be essential to strengthen referral pathways and service continuity.
You’ll also embed learning into programme delivery, drawing on performance data, frontline and lived experience, feedback from families and prisoners, Pact research, and relevant external evidence and policy.
What we’re looking for
You’ll be able to demonstrate:
Experience managing services and staff across multiple sites, ideally within criminal justice, social care or the voluntary sector
A strong understanding of the challenges facing prisoners and their families
Ability to build productive relationships with statutory and voluntary sector partners
Experience of performance monitoring, reporting and using data to drive improvement
Confidence in recruiting, inducting and developing staff, volunteers and peer supporters
A collaborative approach and commitment to sharing learning and best practice
Commitment to involving people with lived experience in service design and delivery
About Pact
Pact is a highly respected independent charity working across England and Wales to support prisoners, people with convictions on release, and their children and families. Our work is founded on a belief in the innate dignity of every human being and focuses on human relationships, family and community.
What we offer
Benefits include a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You’ll receive a thorough induction and ongoing support from a friendly and enthusiastic team, with access to training and development opportunities.
How to apply
If you feel you meet the requirements of this role, please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early.
Other information
Pact is an equal opportunities employer and welcomes applications from people with criminal convictions (appointment subject to risk assessment). This role is subject to probation, right to work checks, references, prison vetting and DBS clearance. Financial history may affect prison vetting.
As an inclusive employer, we welcome requests for job adverts in accessible formats.
You may have experience in the following: Programme Manager, Service Manager, Family Engagement Manager, Criminal Justice Programme Manager, Rehabilitation Services Manager, Charity Operations Manager, Voluntary Sector Programme Manager, Prison Services Manager, Family Support Services Manager, Multi-site Manager
REF-(Apply online only)
