Accommodation-Based Services Manager
We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse.
This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse.
Please note that due to the nature of this role, we can only accept female applicants.
Position: Accommodation-Based Services Manager
Location: West Midlands (Birmingham/Walsall)
Hours: Full-time (37.5 hours per week)
Salary: £40,000
Contract: Permanent
Closing Date: 25th May 2026
You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change.
We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services
The Role
As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands.
You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services.
Key Responsibilities
Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery
Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover
Take overall responsibility for safeguarding practice, including oversight of high-risk cases
Ensure robust risk assessment, safety planning and casework standards
Oversee referrals, admissions, occupancy and move-on processes
Ensure effective housing management, including rent systems, housing benefit and arrears monitoring
Maintain oversight of health and safety, property compliance and refuge security
Lead on quality assurance, audits, monitoring and continuous improvement
Ensure accurate reporting to funders, commissioners and senior management
Manage budgets and monitor expenditure
Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally
About You
You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services.
You will:
Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development
Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services
Have strong expertise in safeguarding and managing high-risk cases
Be able to lead, motivate and develop teams to deliver high standards
Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes
Be confident managing competing priorities and driving service improvement
Be a strong communicator with the ability to influence and build partnerships
Be committed to equality, diversity and anti-discriminatory practice
Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems)
Ability to participate in an on-call rota and work flexibly
Why Work Here
Be part of an award-winning, specialist “by and for” organisation
Take on a senior leadership role with real influence and impact
Lead services that directly change the lives of women and children
Work within a supportive, experienced and values-driven organisation
Access ongoing professional development and opportunities to shape services
Important Information
This post is restricted to women under Schedule 9 of the Equality Act 2010
Enhanced DBS check required
The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment
You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People
