Advice Services Manager

Advice Services Manager 10-Month FTC | 4 Days Per Week | Hybrid Working - London £36,565 pro rata | Immediate Start I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues. This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development. You’ll also maintain a small caseload to stay connected to frontline support and community needs. Key Responsibilities * Lead and support advice staff and volunteers across multiple sites * Ensure high-quality, compliant advice delivery * Oversee case management, reporting and service outcomes * Drive service improvements and quality assurance * Support training, safeguarding and team development * Work closely with senior leadership on service growth and impact About You * Experience managing advice services within the charity/community sector * Strong knowledge of welfare benefits, housing, debt or immigration * Skilled in team leadership, service improvement and reporting * Confident using case management systems and data * Organised, proactive and community-focused Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation. 🌱 If you have the above skills and experience and are immediately available, please apply online today