Membership Administration - Hybrid

Membership Operations & Administration * Process new membership applications and ensure eligibility criteria are correctly assessed for all membership types. * Manage membership changes including amendments, renewals and resignations. * Welcome new members and issue membership certificates accurately and on time post Membership Ceremony. * Ensure members are invoiced correctly and payments are tracked, recorded, and reconciled along side finance colleagues. * Provide high-quality responses to membership enquiries via email and phone. * Maintain accurate member records within the CRM system, including committee and working group participation. * Ensure all members have access to the correct benefits associated with their membership category. * Support the organisation of the annual Awards Ceremony and related administrative processes. * Provide administrative support to the Awards Service and assist with any additional ad-hoc duties, including support for the annual conference. Data, Systems & Compliance * Maintain accurate and up-to-date member information within the CRM system. * Monitor compliance with membership policies, eligibility criteria, and internal procedures. * Prepare regular membership reports and assist with data analysis as required. * Support improvements to digital workflows and system-based membership processes. Financial Administration * Issue membership and awards-related invoices and follow up on payments. * Conduct basic financial checks and ensure accurate reconciliation against membership records. * Work closely with finance colleagues to support smooth financial operations relating to membership income. Customer Service & Stakeholder Support * Act as a first point of contact for member enquiries, providing professional, timely, and accurate information. * Build positive, supportive relationships with members, committees, working groups, and external partners. * Support communication campaigns related to membership, awards, and College events. Responsibilities * Delivering accurate, timely, and efficient membership administration across all membership categories. * Maintaining high-quality, compliant, and well-organised membership and financial records. * Ensuring all members receive correct benefits and communications. * Providing excellent customer service and maintaining strong member relationships. * Supporting College-wide events and services with reliable, high-standard administrative work. * Upholding data protection, confidentiality, and professional standards in all areas of work. Accountabilities * Accuracy and timeliness of membership processing and renewals. * Quality and reliability of CRM data and membership documentation. * Correct issuing and recording of invoices and membership payments. * Effective support of awards, committees, and College events. * Overall member satisfaction with administrative and customer service interactions