Head of Fundraising Operations

Head of Fundraising Operations Field Based National Travel Required Basic Salary of £52,436 + Bonus with OTE in excess of £70,000 At Local Hospice Lottery, every conversation we have helps local hospices continue providing extraordinary care to individuals and families when they need it most. We're now looking for an ambitious, inspiring and commercially minded Head of Fundraising Operations to lead our nationwide face-to-face fundraising teams and help drive the next stage of our growth alongside our Director of Fundraising Sales. This is more than an operations role. It's an opportunity to build high-performing teams, shape fundraising strategy, influence organisational success and ultimately increase the support available to hospices across the UK. The Opportunity As our Head of Fundraising Operations, you'll be at the heart of our fundraising success. Leading a team of Fundraising Sales Managers and overseeing fundraising activity across multiple regions, you'll create a culture where people thrive, performance excels and supporters feel inspired to join our cause. You'll combine strategic thinking with hands-on leadership, using data, insight and experience to maximise performance while developing and supporting colleagues every step of the way. What You'll Be Doing Leading Exceptional Teams You'll inspire, coach and develop Fundraising Sales Managers and their teams, helping them achieve ambitious fundraising targets while creating an engaging, supportive and high-performing culture. Driving National Performance Using KPI reporting, fundraising data and operational insight, you'll identify opportunities for growth, tackle challenges proactively and ensure fundraising targets are delivered consistently across the country. Attracting and Retaining Great Talent Working closely with HR and recruitment colleagues, you'll help ensure our fundraising teams are fully staffed, well-trained and motivated to deliver outstanding results. Building Strong Partnerships You'll work closely with partner hospices, senior leaders and external fundraising partners, acting as an ambassador for Local Hospice Lottery and maintaining strong, positive relationships. Shaping the Future From developing new fundraising initiatives to supporting venue-based and roaming fundraising teams, you'll play a key role in helping define what success looks like for fundraising operations nationally. Who We're Looking For You're a natural leader who knows how to get the very best from people. You may currently be working as a: * Head of Fundraising * Regional Sales Manager * National Operations Manager * Field Sales Manager * Fundraising Manager * Commercial Operations Leader Most importantly, you'll bring: ✔ Proven experience leading remote and field-based teams. ✔ A track record of delivering strong performance through coaching and people development. ✔ Exceptional stakeholder management and communication skills. ✔ Experience managing staff performance and operational delivery. ✔ Strong commercial awareness, analytical thinking and a focus on results. ✔ A willingness to travel nationally with occasional overnight stays. Experience within direct sales or fundraising environments is essential, whilst experience of lottery fundraising would be advantageous. Why Join Local Hospice Lottery? Because what you do here matters and because you matter to us! As a certified ‘Best Workplace’ for 3 years running we recognise our staff are at the heart of our success, and we have a competitive salary and benefits package to reflect this. Every team member you develop helps us reach more communities. Every improvement you make helps strengthen the future of our partner hospices Every new supporter helps generate sustainable funding for hospice care.. You'll join an organisation built on four core values: Supportive. Fair. Professional. Ambitious. And you'll have the opportunity to lead talented people, influence organisational growth and make a genuine difference to communities across the UK. Ready to Lead with Purpose? If you're an inspiring leader with the drive to deliver results and the passion to make a meaningful impact, we'd love to hear from you. Apply Now If you wish to discuss this opportunity further, please call Gemma or Serena on (phone number removed) between 10am and 4pm Monday to Friday or hit ‘Apply