Support Line Coordinator
Contract: Fixed Term Contract until 31 March 2027
Hours: Part time (0.4 FTE), 14 hours per week (days to be agreed)
Location: SIA House, Milton Keynes, MK6. We offer hybrid working with the expectation of three days per week in the office.
Salary: £36,090 per annum, pro rata (£14,436 per annum for 14 hours per week)
Thank you for your interest in joining our special charity!
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the Role
The Support Line Coordinator is responsible for delivering, maintaining and expanding the organisation’s Support Line service; updating and developing new factsheets and other service user education materials when required; and supporting the case workers/advocates with CHC and social care enquiries.
Working to facilitate the link between SCI people, SIA and partner services, referring SCI people and their families to our clinical/ health expert support teams, support network and advocacy services; supporting fundraising, campaigns and communications. They will ensure that callers to the Support Line are and provided with up to date, specialist information and will provide more in-depth support as required.
As often the first point of contact, the Support Line coordinator will also ensure that all callers are linked in with SIA’s network of support.
They will also use their data and case studies to ensure that SIA is aware of emerging trends and issues faced by those we are supporting.
Benefits:
* Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
* Access to Group pension scheme (6% employer contribution)
* Access to Group life assurance scheme
* Access to Healthcare cash plan
* Access to discounted gym membership
* Access to Employee assistance programme (EAP)
* Employee volunteer days
* Free car parking at SIA House
* Investing in our people – all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development
We hope that the role inspires you and we look forward to receiving your application.
Closing date: 9am, Monday 6 July 2026
Interview dates: 9 and 14 July 2026 at SIA House, Milton Keynes
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
No agencies please
