Café & Food Bank Manager (The Well)
Part-time – 25 hours per week
Location: The Well, 46 East Green, Bishop Auckland, Co. Durham, DL14 9HJ
Salary: £17,600
Responsible to: Bethany Burrage (Senior Pastor)
https://www.thewellatwest.co.uk/about-us https://www.facebook.com/thewellatwest/
Vision: To declare and demonstrate the Kingdom of God in our community.
Mission Statement: As people who love Jesus, we aim to welcome, serve and value all who come into The Well.
Role Purpose
The Café & Food Bank Manager will lead The Well as a welcoming, Christ-centred community space. The role ensures effective day-to-day operations, builds a strong volunteer team, and ensures that the Well fulfils its purpose of being a bridge from the Church into the community.
Occupational Requirement
This role carries a genuine occupational requirement under Schedule 9 of the Equalities Act 2010, for the post-holder to be a committed Christian, involved in a local church, able to uphold and contribute to the Christian ethos, vision, and mission of The Well.
Key Responsibilities
1. Operations & Service Delivery
- Manage the team leaders, who oversee daily running of the Well Café and Food Bank
- Ensure a warm, inclusive, and well-organised environment.
- Respond to enquiries and manage operational issues and emergencies.
- Ensure equipment is maintained, and property maintenance issues are communicated to trustees.
- Ensure regular cleaning rotas are followed.
- Manage purchasing of food, supplies, equipment and utilities.
2. People & Volunteer Leadership
- Recruit, train, and support volunteers, plan rotas and conduct appraisals.
- Communicate to, and meet regularly with team leaders, chairing the Team Leader Meetings.
- Encourage Team leaders to pray at the start of the day with their teams.
- Report progress to Church leadership/trustees, and attend meetings when requested.
3. Community Engagement & Partnerships
- Promote The Well through social media and in-house communication.
- Build relationships with local organisations and partners.
- Promote wellbeing and support pathways for clients.
- Manage bookings and community use of the space.
4. Finance, Income & Reporting
- Monitor Well budget and financial performance.
- Set pricing, track sales, and report progress to leadership team/trustees.
5. Administration, Compliance & Systems
- Maintain effective admin systems, records, and point of sale system.
- Implement and uphold policies including safeguarding, health & safety, food hygiene & safety, and data protection.
- Ensure safe food handling, storage, and preparation practices are consistently followed.
- Maintain risk assessments and a safe environment.
Person Specification
Essential
- Committed Christian, active in a local church.
- Strong organisational, leadership, communication, admin, and interpersonal skills.
- Able to manage a varied workload independently.
- Passion for community service and supporting those in need.
- Able to use Microsoft Office.
Desirable
- Experience in working with volunteers.
- Knowledge of safeguarding and food hygiene standards.
- Experience in community work, hospitality, or social enterprise.
Key Attributes
- Warm, welcoming, and hospitable, compassionate and people-focused.
- Practical, proactive, and resilient.
- Strong sense of ownership and accountability.
